Troubleshooting

The widget is missing#

Check the public key, environment and client-side initialization. Look for CSP and network errors in the browser console.

1. 1

   Complete step 1, then verify the visible result.

2. 2

   Complete step 2, then verify the visible result.

3. 3

   Complete step 3, then verify the visible result.

4. 4

   Complete step 4, then verify the visible result.

The report did not arrive#

Confirm that project and environment match, then inspect the API response and the user’s connection.

What to send support#

Provide the project name, environment, timestamp, browser version and a sanitized console error—never a secret token.