Customer-friendly intake
Users report from the product instead of opening a separate support workflow.
In-product feedback for SaaS teams
Give support, product and engineering the same bug context
PinWid helps SaaS teams capture the exact screen, environment and runtime evidence behind a customer issue, then coordinate triage and review without rebuilding the story by hand.
Free to start · No credit card · Install in minutes
Context captured with every reportReady to triage
The exact interface element
Screenshot, annotation and page URL stay together.
Browser diagnostics
Console and network evidence
One conversation
Reporter, support and engineering
Built for B2B and B2C SaaS teams shipping web applications continuously
Shorten the distance between a customer seeing a problem and an engineer reproducing it.
Before PinWid: Support tickets lack reproduction details
Before PinWid: Product and engineering see different versions of the issue
Before PinWid: Intermittent bugs disappear before anyone can inspect them
Shared technical truth
Support and engineering review the same visual and diagnostic evidence.
Closed feedback loop
Track ownership, resolution, release context and customer review.
From install to first report
A short path to useful feedback
- 1Add PinWid to a high-value product area
- 2Route reports to the responsible project
- 3Triage with visual and runtime evidence
- 4Resolve, release and verify
Questions
Can PinWid be used in production SaaS apps?
Yes. Configure allowed origins and privacy controls, and enable only the context your team needs.
Can teams separate staging and production?
Yes. Environments keep reports and configuration organized under the same project.
Context-aware feedback by PinWid